最後更新日期：2023 年 12 月 25 日
本篇是我個人在外商公司對於英文書信的歸納學習筆記，整理了許多過去信件往來所查詢使用的字句與資源。
商業英文書信往來並不求文情並茂，而是如何以最精簡的文字，並切中要點的表達所要傳遞的訊息給對方，重點訊息記得一個主題要分一段，如果在一封郵件裡要討論三個不同事件，就要分成三段，這樣對方才會一目瞭然。
以下通篇瀏覽、融會貫通保證英文書信無往不利，或可善用下方「目錄」，比對信件位置，並點選需要撰寫的情境作為查詢使用。
目錄
信件主旨
關鍵字或表達信件的重要性與急迫性，前方可用中括號標註，後方再加入信件主旨。
| 標註專案名稱 [IKF002] TFDA submission package for your review 標註關鍵字 [Meeting minute] TCRA monthly meeting on July 標註重要性或急迫性 [Urgent] Please provide the essential document at earliest convenience |
在前方中括號內標註自家公司名，對外廠商聯絡時可方便對方辨識。
| [Linical] Quotation request for document translation |
開頭稱呼
根據信件性質與不同對象，會使用不同的稱呼：
一般信件往來
| Hi Yang, Hello Yang, *為非正式用法，多用於較熟識對象，語氣較為輕鬆自然。 |
正式信件往來
| Dear Yang, Dear Mr./ Ms. Yang, *為正式用法，適用於大部分情況。 |
開頭問候該使用Dear還是Hi？
關於要用 Dear 還是 Hi 這個爭議，我也是信寫了好一陣子才慢慢領悟，這就好像中文在打招呼時說「您好」還是「你好」一樣，溝通的重點在「人」，表達自然會因人而異，說話如此，寫信也是如此。
使用Dear：有人認為專業正式有被尊重感，也有人認為過時嚴肅有距離感。
使用Hi：有人認為語氣親切口語輕鬆自然，也有人認為是在裝熟不被尊重。
因此，這並沒有所謂的標準答案，選用時可從「溝通對象」、「內容性質」與「文字語調」來判斷如何表達。
寄件對象未知
| Dear sir / madam, *過去較常用，現為老式用法。(sir用於男性，madam用於女性) To whom it may concern, *連對方性別都未知且用在正式的情況下，可使用此稱呼。 |
寄件對象有兩人以上
| Hi Yang and Aaron, Dear Yang, Aaron, and Jerry, *可直接寫出姓名，細心點的話可將職務越高的放在越前面稱呼。 |
*請注意：
● Dears,
● Dear Both,
以上兩者皆非正確用法，與國外信件往來應盡量避免使用。
寄件對象為一個團體
| Hi all, Dear all, Hi Everyone, Dear Team Members, |
開頭問候語
如果與寄件對象並非第一次信件往來的話，國外習慣在郵件開頭先加一兩句問候語，就好像兩人見面時先寒暄一下，不會劈頭蓋臉連句好都不問就開門見山提出個人意見、問題或要求，感覺像是對方欠你的一樣。
也許有人不會在意這個細節，但如果遇到會在意禮節的人或是正好忙翻天又看到這種直接丟問題過來的信，可能連回信都不會想回了吧？
如果之前聯繫過，也可盡量把上一次聯繫的郵件翻出來，接著那封郵件寫，這樣別人即使一時沒反應過來你是誰，看到之前的歷史記錄也會想起來。
以下整理幾個可以放在信件開頭的問候用語類型，視情況輪流使用，可避免給對方一成不變的感覺：
一句簡單的問候，多了點溫度與人性
| Good morning/afternoon, (早安/午安) Good day, (日安) How are you doing? How are you? (你好嗎？) How have you been? (最近好嗎？) Hope all is well. (希望一切安好) Hope you had a great holiday. (希望你度過了一個愉快的假期[國定假日]) Hope you had a great weekend. (希望你度過了一個愉快的週末) Hope this email finds you well. (希望你收到此信時一切都好) I hope you enjoyed your weekend. (希望你度過了一個美好的週末) I hope everything is fine on your side. I hope you are all fine. (希望你一切安好) I hope you’re doing well. (希望你一切進行順利) I hope you’re having a great week. (希望你有個很棒的一週) I hope you’re having a wonderful day. (希望你有個美好的一天) |
如果需要正式一點的話
| Allow me to introduce myself. (請容我介紹自己) It’s great to hear from you. (很高興接收到你的訊息) I’m eager to get your advice on… (我非常希望得到你對於…的建議) Thank you for your email. (謝謝你的來信) Thank you for your email about/regarding… (謝謝你有關…的來信) Thank you for all the good advice you have given me. (謝謝你給我的好建議) Thank you for reaching out to me. Thank you for contacting me. (謝謝你主動與我聯繫) Thank you for reaching out us regarding… (謝謝你主動聯絡我們有關…的事) Thank you for getting in touch with us regarding… (謝謝你就…事情與我們聯繫) Thank you for your help. (謝謝你的幫助) Thank you for the update. (謝謝你更新訊息) Thank you for the prompt reply. (謝謝你的迅速回覆) |
*在信件開頭表達感謝，是為了向對方先前的行動(協助)道謝。
若是想要跟進事情的話
| As promised, (如先前所約定的) As we discussed on the phone, (如先前電話中所討論的) Could you provide me with an update on… (可否請您提供更新的…(消息)) I’m checking in on… (我正在核對…) I’m getting back to you about… (我想回覆你有關於…的事) To follow up our earlier decision on meeting, (跟進我們早先在會議上的決定) |
告知對方為何寫這封信
如果寄件的對象是鮮少往來戶，建議載明寫此封信的目的，幫助對方快速進入狀況。
例如：
I am writing (this email) to ask about… (後接名詞)
I am writing (this email) to ask if… (後接子句)
I would like to… (後接原型動詞)→此句為委婉的表達want的意思
| I would like to let you know… (我想讓你知道…) I am writing to inquire… (我寫信是想詢問…) I am writing to enquire about… (我寫信是想詢問有關…) I am writing in reference to … (我寫這封信是關於 …) After having seen your advertisement in…, I would like to… (在看了你們於…刊登的廣告後，我想…) In reply to your e-mail of Aug 06, … (回覆你8月6日的信件…) With reference to your email of Aug 06, … (有關你8月6日的信件…) After having received your email address from…, I … (我是從…得知你的email地址，我想…) |
※Yang-Notes：電郵經常看到in reference to, about及regarding等字詞，意思皆為「有關」，但in reference to 比 regarding 更爲正式，且兩者又都比about 更正式。所以無論是官方電郵、商業電郵或正式會議上，都可用in reference to 和 regarding。
通常 in reference to 用於「說明已經跟對方提過的事」，regarding 的用法比較廣泛。除此以外，還有其他選擇，例如：concerning、in connection with、with reference to、in relation to等。
如果想適當地私人一點的話
| [Mutual Contact] recommended me get in touch with you ([共同認識的人]推薦我與你聯繫) I hope you enjoyed your [event or vacation] (希望你享受你的[活動/假期]) It was great to see you at [event] (很高興能在[活動]遇見你) How did recent [project] turn out? (最近的[案子]狀況如何？) How is your project going on? (你案子進行的還順利嗎？) Congratulations on [recent accomplishment] (恭喜你[近期的成就]) |
或是突然想來點不一樣的話
| It has been a while since we last spoke. (從上次談話至今也過了一陣子) It’s me again~ (又是我~) I’ll keep this short. (我會長話短說) Just what you want: another email! (正是你想要的：另一封郵件！) |
禮貌性表達對於對方的抱怨
*用於三催四請，對方似乎都不太理睬你的要求或信件的時候
| I’m sorry to disturb you again. I’m sorry to bother you. (很抱歉麻煩你) Excuse me, I wonder if you can help me? |
信件內容
以下我會就個人目前在商業書信往來常會遇到的幾種情況做一個整理，後續也會持續更新：
情境一、商務會議
| 召開會議 I would like to call a meeting to discuss… (我想召開會議討論…) I want to talk to you over the phone regarding the new project. (我想跟你電話討論新專案) I would like to call a meeting in the afternoon about our new project. (今日下午我想就我們的新專案開會討論一下) *Yang-Notes：召開會議的固定用法是 call a meeting，而open a meeting並非召開會議，而是宣告會議開場，意思有別。 安排會議 arrange / organize / schedule / set up (安排) a meeting Can we schedule a meeting sometime next week? Could you organize a conference call this Friday? I need to set up a meeting with our project team on 06Aug2021. 詢問對方在某時間是否可以與會 Is there any chance of scheduling a meeting this Friday? Are you free / available on 06Aug2021? Can we meet on 06Aug2021? Is next Friday morning good for you? I suggest we have a meeting on 06Aug2021. Please let me know if the date is okay for you. Could you please let me know if you are available for a meeting on 06Aug2021? How about Friday morning, say 11:00 a.m.? *Yang-Notes：這裡的say，意思是「比如說；例如」，常用作插入語。 ※對於國外而言，在請求別人做事的時候，將Please用在句首的語氣聽起來是比較強的，給人感覺像是命令。因此，通常會在前面加上Could you please，會比較有禮貌些。 詢問對方何時可以與會 What time do you have in mind? (你想要在何時開會？) Can we find a time to meet? (我們可以找個時間開會嗎？) 如果對方提出的時間是允許的 Sure, (date / day / time) is fine with me. (date / day / time) sounds good. Yes, (date / day / time) works for me. Great, I’ll see you (date / day / time). That time is perfect. I’ll talk to you (date / day / time). 如果對方提出的時間無法配合 I’m free (date / day / time), but not (date / day / time). How about (date / day / time), instead? I’m afraid I’m tied up (date / day / time). Sorry, (date / day / time) is impossible for me. Another time is preferable to me. Can we make it for another time? 提醒何時有會議 I am writing to remind you that there is a meeting on 06Aug2021 at 11 a.m. in somewhere. (我寫信是為了提醒您在2021年8月6日上午11點於某處有一場會議) The meeting will be held in somewhere on 06Aug2021. (這場會議將在2021年8月6日於某處舉行) I’d like to remind you of the meeting on 06Aug2021. (我想提醒你在2021年8月6日有一場會議要開) 回覆會準時參加會議 Thank you for your kindness in reminding me of the meeting. I can make sure that I will attend the meeting on time. (謝謝你提醒我這次會議。我可以保證我能按時參加會議) 會議需要取消或延期時 cancel (取消) / postpone (延期) / reschedule (重新安排) We need to postpone the meeting until next week. (我們必須將會議延到下星期) 講述會議過程 The agenda is listed below. (議程羅列如下) The agenda is as follows. (議程如下) Who is going to take the minutes? (誰來做會議紀錄？) *Yang-Notes：會議紀錄不說notes或record，而是minute，即時間單位「分鐘」。 會議討論結束時 Thank you for your participation. (謝謝各位的參與) 會議議程結束時 Thank you all in attendance today. (謝謝大家今天來參加會議) *Yang-Notes：會議出席會慣用attendance，而participate雖然也有參與的意思，但更強烈的意義是置身其中參與討論。 會議結束後再提起 A meeting was held on 06Aug2021 to discuss new timeline for the project. (2021年8月6日有開一場會議，討論該專案的新時程) |
情境二、感謝對方
| 感謝對方來信詢問自家公司服務或自己的意願 Thank you for contacting us. (後可接about / regarding…帶出信件主題) Thank you for reaching out to me. Thanks for reaching out! Thanks for getting in touch! 感謝對方回覆自己先前的郵件 Thank you for your prompt reply. (對方在短時間回覆) Thank you for getting back to me. (若對方回覆並非即時) 感謝對方願意花時間回覆你詢問的事情 Thank you for the information. (後可接about / regarding…來指具體提供的資訊) 感謝對方的協助 Thank you for all your assistance. I really appreciate your help in resolving the problem. 感謝對方不吝提出疑慮或反饋 Thank you for raising your concerns. Thank you for your feedback. 如果需要對方幫助你某些事，可提前感謝對方的協助。 Thank you for your kind cooperation. Thank you for your attention to this matter. *此句意味著自己提出的請求是很重要的，希望對方能夠特別留意 Thank you for your understanding. *如果己方做了或要求某件可能給對方帶來不便的事，可用這句話來提前表達謝意 Thank you for your consideration. *當你要求某件事或某個機會時，提前感謝對方的考慮 |
情境三、回信表示收到了
| 最常見的回覆 Thank you for your email. (謝謝你的來信) Thanks for responding so quickly to my request. (謝謝你這麼快回覆我的請求) 較正式的用法 This is to confirm that I have received your email. This is to acknowledge receipt of your email. (確認已收到您的郵件) I have already received your reply and will get back to you shortly. (我已收到你的回覆，並很快會回覆你) 如果對方是回報一些更新的資訊或消息 I am delighted that it worked out and appreciate the update. (我很高興這行得通並且感謝你的更新) Thanks for the update on the situation/issue. Thanks for the updated information. *以上兩句，用於兩人的書信往來討論比較具體的事情時，對方給予回應和新的進度，適合用situation和issue來代指事情，用updated information來形容對方所回覆的內容是更新的消息及資訊。 如果是回覆熟一點的對象可用 Noted. (收到了/知道了) Well noted. (來信收悉) *note還有一個用法也經常用在email，就是as noted，意思是「如前所述」。 例如： As noted in my earlier email… (就像我之前email提到的…) As noted above… (如我前面所述…) |
※Yang-Notes：需注意與Well noted相似的Well received並非是表達「收到了」的意思，Well received多用於演講或作品收到很好反應時的回應，指的是「被認同，或者被檢視過之後得到認可」。所以當我們用 Well received就會變得「你認同對方觀點」，而不是「我已收到」。
情境四、有附加檔案
| I’ve attached the files for your reference. (我附加了檔案供您參考) I’m attaching my CV for your consideration. (我附上我的簡歷供你考慮) Please refer to the attached report for more details. Please see the report attached. (詳情請見附件的報告) Attached is the meeting minutes. (附件是這次的會議紀錄) Attached please find today’s meeting minute. (今天的會議紀錄請見附件) I added some comments to the document for your reference. (我在文件上添加了一些備註，供你參考) Please review the attached documents thoroughly. (請仔細檢視附件) Please find attached documents for your review. (請見附件檔案供您審閱) Please see the attached documents for a quotation of the requested services. (請參閱附件檔案內之服務相關報價) 無法打開附件時的回覆 I am afraid I cannot open the file you have sent me. Could you send it again in…format? (很抱歉我無法打開你發給我的檔案，你能用…的格式再發一次嗎？) Sorry, but I can’t open it. Can you send it again in…format? (抱歉，但我無法打開它。你能以…的格式再次發送嗎？) |
情境五、回報事情狀況或報告進度
| Please see my comments below. (請見以下我的評論) My answers are in blue below. (我的回答已用藍字表示於下方) Give me time to consider. (我需要一些時間思考一下) I’ll think about it. (我會考慮看看)→意思就是委婉的說no I consider buying… (我考慮買…)(不是consider to buy) Please note that… (請注意…) Please be informed that… (請知悉) With reference to our recent discussion, I would like to… (依據我們最近的討論，我想要…) Please be advised… (謹通知台端)→屬老派正式用法 |
※Yang-Notes： 請注意，沒有Please be noted這種用法，以Please開頭的句子是祈使句，主詞You省略了，Please note是請對方注意，說「請被注意」語意並不通。
※Yang-Notes： 請注意，Please be reported的意思是「對方被告發」，而非「向對方報告」之意，須避免誤用。
情境六、要求或提醒對方做事
| Could you please let me know if… (請告訴我你能否…) At your convenience, I would really appreciate you looking into this matter/issue. (如果可以，我希望你能仔細審查這件事) It would be nice if you could provide a bit more information on this matter/issue. (您若是能夠就這件事提供更多的資訊就太好了) Please sign this document. Thank you! (麻煩你幫我簽署這份文件，謝謝) Could you possibly…? (你可不可以…) I would be grateful if you could… I would appreciate it if you could… (如果你可以…，我會非常感謝) *Yang-Notes：需注意，appreciate這個字後面是用來感謝「一件事情」，而不是感謝「人或對象」。appreciate是一個及物動詞，後面需要有受詞，因此，如果後面是加if引導的子句，則需要在if前加上it，以虛主詞it表示被感謝的事。 I would appreciate your immediate/prompt attention to this matter. (很希望你能儘快關注此事) May I suggest you ask… (我想建議你去問…)(不是suggest you to ask) Kindly be reminded to… (請注意…) *Yang-Notes：Kindly當副詞時，可以用來緩和語氣，此處的Kindly相當於Please。單獨使用kindly或please都可以，但如果併用，就多此一舉了。但也有人認為kindly並不是很客氣的說法，本身有種不滿的意味，語氣也較please來得強，是較強烈的要求。因此，要客客氣氣的說「請」，please會比kindly來得簡單且自然。 非正式用法 I was wondering if you could… (我想知道你能否…) Will/Would you mind + Ving. (你介意…嗎) *Yang-Notes：Will/Would you mind…這個用法其實有「要求對方照做」的意味存在，使用不當容易使對方覺得不禮貌，因此建議可以改用Could you或是Would you的用法，既能表達要求又能不失禮貌。 Can you help me with this? (你可以幫我嗎) Would you be able to V. (你能…嗎) Do you think you could…? (你可以…嗎) *Yang-Notes：用問句來表達你的請求，是比較有禮貌的方式，可多使用情態動詞would、could和can。 Just to remind you that… Just to remind you to V. (只是要提醒你…) Just a quick note to remind you to V. (簡短的通知，提醒你…) Just a friendly/gentle reminder to… Just a kind reminder to… (只是善意地提醒…) |
※Yang-Notes：請注意，通常形容作為名詞的reminder (提醒)只會用kind reminder，而不會用kindly reminder。但如果用kindly會改為kindly be reminded或be kindly reminded，譯為給對方友善的提醒，原因在於：雖然kindly也可作為形容詞使用，但更常被理解為副詞而後接動詞。
情境七、禮貌催促對方作業
| Would you please check my email below and provide your opinions at earliest convenience? (您能在下方查看我的電子郵件並儘快提供您的意見嗎？) |
※Yang-Notes：…at your earliest convenience是最禮貌的請求快辦，適用於給歐美英語母語人士發請求，這是因為其他人士有可能會把這句誤解為at your convenience 或者when convenient to yourself當你方便的時候，這樣反而會產生反作用，畢竟你是希望對方快速處理需求的。
情境八、需要更多時間作業
| As (原因), I might need one more day for (事務). I’ll complete it asap but just in case I need one more day, I hope you can grant me the approval. *這是禮貌向對方請求延長期限許可，常用於國際事務交辦的情況。 |
情境九、提醒對方遲未回覆信件
| 詢問對方是否有查看信件，並於其後說明原因： I was wondering if you have had a chance to look at the email below yet. (我想知道您是否有機會查看下面的郵件) Just checking that the email I sent you on [date] is okay. I have to [do something] with your feedback before I can [do something else]. (只是確認一下我在[日期]發送給您的信件是否正常。在我可以[做其他事情]之前，我必須先根據您的回覆來[做某件事]) May I know if any updates for my request below? Thank you. (我可以知道我下方的請求是否有任何更新嗎？謝謝你) 直接告知未收到回覆： We have still not received a response from you. (我們還未收到您的回信) 請對方提供能夠執行的期限： Could you let me know when you will be able to do this? (請告訴我何時可以執行？) 設下期限，讓對方知道在期限內需要回覆： Please send us the desired date by (date/time). (請在…前回信) Kindly respond before (date/time). (請在…前回覆) Kindly let me know by (date/time). (請於…前讓我知道) *Yang-Notes：Kindly當副詞時，可以用來緩和語氣，此處的Kindly相當於Please。單獨使用kindly或please都可以，但如果併用，就多此一舉了。但也有人認為kindly並不是很客氣的說法，本身有種不滿的意味，語氣也較please來得強，是較強烈的要求。因此，要客客氣氣的說「請」，please會比kindly來得簡單且自然。 |
*最後，建議在查詢進度後可留下這句，關心對方是否有什麼困難或苦衷：
Please let me know if you require any assistance from my end.
(如果你需要任何幫助，請告訴我)
情境十、回覆對方的來信提醒
| Thank you for your reminder. Thanks for reminding me. (謝謝你的提醒) I will call you back next Monday. (下週一會回電給你) 謝謝別人善意提醒 Thanks for your kind reminder. Thanks for your friendly reminder. |
※Yang-Notes：請注意，通常形容作為名詞的reminder (提醒)只會用kind reminder，而不會用kindly reminder。但如果用kindly會改為kindly be reminded或be kindly reminded，譯為給對方友善的提醒，原因在於：雖然kindly也可作為形容詞使用，但更常被理解為副詞而後接動詞。
情境十一、提供協助或訊息
| I’ll be pleased to help you sort out this problem as soon as possible. (我很樂意幫助你盡快解決這個問題) I would be glad/delighted to… (我很樂意…) I will investigate the matter. (我會調查此事) I will contact you shortly. (我會盡快聯繫您) We are happy to let you know that… (我們很高興通知您…) We regret to inform you that… (我們很遺憾地通知您…) |
情境十二、請對方給予建議或資訊
| Please advise… (請惠賜卓見)→屬於老派正式用法 Let us know your thoughts on… Please tell us… |
情境十三、道歉/告知不好消息
| I have to apologize that… (我必須道歉的是…) Sorry that… (遺憾的是…) I am afraid that (很遺憾…) Unfortunately, … (很不幸…) I hope you won’t mind me saying that… (我希望你不要介意我說…) 正式用法 I apologize for any inconvenience. (我很抱歉造成的任何不便) I would like to apologize for any inconvenience caused. (對由此造成的不便，我深表歉意) Please accept my apologies for the delay. (因為延遲，請接受我的道歉) I’ll make sure that this will not happen again in the future. (我將確保未來不會再發生這種情況) I am afraid I will not be able to attend the conference. (我恐怕無法參加會議) 非正式用法 I’m sorry for the trouble I caused. (對於我造成的麻煩，我很抱歉) I apologize for the delay. (我為延遲道歉) I promise it won’t happen again. (我保證不會再發生這種事) I’m sorry, but I can’t make it to the meeting. (對不起，我無法參加會議) |
信件結尾
情境一、期望(需要)對方回覆
| I look forward to hearing from you. (期待能盡快聽到您的消息) I look forward to your reply. (期待您的回覆) We are looking forward to hearing from you. (期待能夠收到您的回覆) Looking forward to your reply/feedback. (靜候佳音) Thank you and look forward to having your opinion on… (謝謝你，希望能聽到更多你對…的建議) Hope to hear from you soon. (希望早日收到你的消息) |
情境二、催促對方回覆或做事
| I’m looking forward to your prompt reply. (我正期盼著很快收到您的回覆) *Yang-Notes：look forward to後面須接Ving或名詞，如選擇使用「現在式」的句型(looking forward to)，就有表達「強烈期盼」的催促感。 I would be grateful for an early reply. I would be thankful for an early reply. I would appreciate for an early reply. (若你能早日回覆，我會非常感激) Could you get back to me as soon as possible? Could you get back to me at your earliest convenient? (你能盡快回覆我嗎？) *Yang-Notes：At your earliest convenience雖然常用，但不及as soon as possible來得直接。 I hope that this job will be finished by (date/time). (我希望這個工作能在…前完成) I wonder if you could check the schedule and see if you are right on target. (我想請你確認進度，看看是否按計劃進行中) I would be grateful if you could get back to me by (date/time). It would be appreciated to have the feedback by (date/time). (如果你能在…之前回覆我，我將不勝感激) Could you please reply to me by (date/time)? Thank you. (你能否在…之前回覆我？謝謝你) ※Yang-Notes：對於國外而言，在請求別人做事的時候，將Please用在句首的語氣聽起來是比較強的，給人感覺像是命令。因此，通常會在前面加上Could you please，會比較有禮貌些。 |
情境三、希望對方幫忙並予以感謝
| Thank you. *這是最簡單的結束方式，不會有任何冒犯之處。 Many thanks. (非常感激)→這是比較正式的說法，適合用於電子郵件中。 Thanks a lot, Thanks very much, Thank you very much, Thank you so much, *以上幾個也是最基本也比較正式的說法。 Please let me know if you could help with this matter/issue. (請讓我知道您是否可以幫助解決此問題) *這句話有「若是對方覺得可以幫忙，麻煩告知」的意思，這樣也可以讓自己方便安排事宜。 I would be grateful/thankful if you would/could help with this matter/issue. I would be obliged if you would/could help with this matter/issue. I would appreciate it if you would/could help with this matter/issue. *Yang-Notes：請注意，appreciate這個字後面是用來感謝「一件事情」，而不是感謝「人或對象」。appreciate是一個及物動詞，後面需要有受詞，因此，如果後面是加if引導的子句，則需要在if前加上it，以虛主詞it表示被感謝的事。 It would be appreciated if you would/could help with this matter/issue. (如果您能幫助解決這個問題，我將不勝感激) *用法可為：It would/will be (highly/much) appreciated I would appreciate your immediate attention to this matter. (關於您對此事的關注，我們十分感激) Thank you for any help you can offer… *此句即表達即使對方不能幫忙，對對方收覆郵件的時間與精力的付出也深表感激，是相當禮貌的表達方式 In any case, thanks for your help… *當向對方提出要求，可以用這樣委婉的方式結束。基本上是在告訴對方，不論對方是否同意，都會尊重對方的決定。 Let me know if it isn’t feasible by [date], and I’ll see what I can do. *這是對於自己逕行報告的內容或提出的要求可能不合時宜時的用法，如果對方覺得不可行也不太會對你的要求直接說不，頂多就是在設定的期限前給予其他的建議。 |
情境四、若有問題請聯繫我
| If you have any questions, please let me know. If there is any questions, please let me know. (如有任何問題，請讓我知道) If you have any concerns, feel free to let me know. (如果你有任何疑慮，可隨時讓我知道) Please call me if you have any questions. (如有任何問題，歡迎與我聯繫) Please give me a call if you have any questions. (如有任何問題，歡迎打電話給我) If you have any further questions or concerns, please don’t hesitate to contact me. (若您有任何問題或疑慮，請不吝與我聯繫) Please contact me again if I can help in any way. (如有需要我的地方，請與我聯絡) If you need further information or assistance, please revert. (若需要更近一步的資訊與協助，請回覆) Feel free to give your comments. (請隨時提出您的建議) Your comments and suggestions are welcome! (歡迎您提供建議！) Please advise as necessary. (請不吝賜教) Shall you have any problem accessing the folders, please let me know. (如果開啟文件有問題，請與我聯繫) Please advise if necessary. (若有任何建議，請您盡量提出) If you require any further information, feel free to contact me. (如果你需要更多資訊，歡迎與我聯繫) Should you need any further information/assistance, please do not hesitate to contact me. (如果有任何需要，請不吝與我聯繫) Please do let me know if I can be of further assistance. (如果我能進一步提供幫助，請告訴我) |
情境五、感謝對方幫忙
| Thank you for your kind support on this matter! (謝謝你對於此事的支持) Thank you for considering my request. (謝謝你考慮我的要求) Thank you for any help you can provide. (謝謝你提供協助) I will appreciate your help with this situation. (很感謝你願意幫忙) Thank you for your time. (感謝撥冗) Thank you for your time and consideration. (感謝您的寶貴時間與考慮) Thank you for your kind cooperation. (謝謝您的合作) Thank you for your assistance. (謝謝您的協助) Thank you again for everything you’ve done. (再次感謝您所做的一切)→這句用於信件開頭已經表達感謝，而最後想再次感謝對方過去所做的努力。 |
*在信件結尾表達感謝，往往意味著提前向對方後續的行動(協助)而道謝。
※Yang-Notes：請特別注意，常出現在商業信件文末的Thank you in advance (先謝謝你了)，其實對於外籍人士而言是一句引人反感的表達。例如：Thank you in advance for your cooperation.
因為這種寫法已經假定別人一定要幫忙不可，給人自以為是且冒昧的感覺，建議移除in advance這兩個字眼，或是使用以下用法代替：
- Thank you for considering my request. (謝謝你考慮我的要求)
- I will be grateful for any help you can provide. (我很感謝如果你可以提供協助)
- I will appreciate your help with this situation. (我會感謝你願意幫忙)
- I hope you will be able to provide the information. (希望你能提供更多資訊)
情境六、與對方保持聯繫
| I look forward to seeing you. (期待與你見面) I look forward to a successful working relationship in the future. (期待未來有機會合作) |
情境七、客氣道歉類
| Sorry for any inconvenience it may cause. (對於由此帶來的任何不便，我們深表歉意) Once again, I apologize for the inconvenience. (很抱歉，造成您的不便) Thank you and sorry for any inconvenience it may cause. Thank you, and apologize for any inconvenience it may cause. |
收尾祝福
西方文化的客套收場也同樣適用在電子郵件的商用書寫，如果感覺對了就在信件的結尾也補上以下幾句收尾的祝福吧！
| Have a wonderful weekend! *適用在即將週末的週五 I wish you a good day! *適用在平日早晨發信 Have a good week. (祝你有美好的一週) Stay safe and healthy. *適用在疫情期間 Stay warm and have a lovely holiday! *適用在冬天即將放國定假期的時候，希望對方注意保暖並且預祝假期愉快 |
※Yang-Notes：請注意，I wish you have a good day是錯誤用法，因為wish後面直接加一個名詞當作受詞即可，不需再多加一個動詞，若真的希望將動詞接在wish後面，可以在動詞前加上to，就會變成不定詞(to+動詞)，不定詞可以當做名詞來使用：
I wish you have a good day. (X)
I wish you a nice day. / I wish you to have a nice day. (O)
信末敬語
正式書信往來都要加信末敬語，注意開頭記得要大寫，後方加逗號，下面接自己的名字。
正式用法
| Best regards, Best wishes, Kind regards, Warm regards, Warm wishes, Sincerely, Yours sincerely, Respectfully, Respectfully yours, Thank you, 美式用法有： Sincerely yours, Sincerely, Yours truly, 英式用法有： Yours faithfully, *當信件開頭的問候語是使用Dear Sir/ Madam,時 Yours sincerely, *當信件開頭的問候語是使用姓氏時，例如 Dear Mr. Yang |
非正式用法
| Best, Love, Yours, Peace, Thanks, Warmly, Cheers, Regards, Take care, Take good care, |
簽名檔
一般我們會先在信箱中內建簽名檔，並載明自己的名字、職稱、公司與聯絡資訊，並於前方加上信末祝福語。如此一來，每次寫信就不用再重複寫一樣的資訊。
例如：
| Best Regards, Aaron Shye Clinical Trial Associate, CO Department Linical Taiwan Co. Ltd. No.2, Sec. 3, Minsheng E. Rd., Zhongshan Dist., Taipei City 104, Taiwan (R.O.C.) TEL: +886-2-1234-5678 ext. 123 | Mobile: +886-123-456789 Fax: +886-2-1234-5679 | E-mail: [email protected] |
※Yang-Notes：署名時，如果對方算是比較熟識的人，可以只留單名。但如果是正式郵件或不熟識的對象，建議留全名加姓氏。
相關補充
請假事由
| 關鍵字 | 全稱 | 中譯 |
| PL | Personal Leave | 事假 |
| SL | Sick Leave | 病假 |
| FL | Funeral Leave | 喪假 |
| AL | Annual Leave | 休假 |
| ML | Marital Leave | 婚假 |
專案管理
| 關鍵用語 | 說明 |
| Define the scope | 建立專案涵蓋範疇 |
| Establish a timeline | 建立專案各階段里程碑時間表 |
| Specify target outcomes | 設定具體可衡量目標或預期成果 |
| Determine necessary outputs | 設定必要產出項目以達成最終設定的目標 |
| Put a project team together | 選擇專案團隊成員並安排適當職務，以共同完成專案 |
| Record milestones | 當專案團隊完成階段性目標要予以記錄，作為專案進度的標記 |
| Create baseline metrics | 建立一套量度基準(metrics baseline)，用以衡量績效，評估專案整體執行狀況。 |
| Set a budget cost | 設置專案執行成本與預算 |
| Produce deliverables | Deliverable為可交付的成果，如報告或產品等執行專案必須完成的部分 |
| Execute risk management | 執行專案風險管理 |
常用片語
| With regards to | 關於 |
| First of all | 首先 |
| In order to | 為了 |
| In accordance with / According to | 根據(常用於句首) |
| in light of / on the basis of | 根據、按照(常用於句中) |
| because of / due to / owing to | 因為、由於 |
| on behalf of | 代表 |
| make use of | 運用 |
| by means of | 藉由 |
| In terms of | 就…而論 |
| To my knowledge, | 就我所知 |
| As far as I am concerned, | 就我(所關切的)來說 |
| In addition, / Also, | 而且、此外 |
| In any case | 無論如何 |
| As long as | 只要 |
| Rather than / Instead of | 而非 |
| In that case | 既然那樣 |
| In spite of | 不管、儘管 |
| As for | 至於 |
| Be in line with | 與…一致 |
| In conclusion | 總之 |
後記
英文書信往來久了，相信大家漸漸就會發現，寫來寫去大概都是幾句常用的在使用，只要抓緊機會練習，無形之中就能運用自如，熟能生巧囉！
最後，我想邀請大家也來與我一同進修成長，追蹤我在Instagram上的@yang_notes帳號，專門分享我所整理與學習的各種英文單字片語、口語對話以及影集佳句，Let’s learning English together😊
希望大家都能真正喜歡上學習英文，並且順帶提升職場競爭力！
本篇內容皆為匯集Yang個人英文書信往來曾經使用過的字句與網路學習資源。
若是在閱讀過程中有任何疑問或是發現勘誤，歡迎於下方留言討論或是與我聯繫，我一定都會看到並回應各位的~
如果你覺得本篇內容實用，也對你有所幫助的話，歡迎幫我拍掌(點讚) 5下或是在下方留言讓我知道，支持Yang繼續創作分享喔😊
I am writing to enquire about… 是否錯字？(inquire)